Planning and Booking

• How do I schedule or reschedule my move?
  Contact our Customer Care team for long-distance moves or book locally online. Please provide advance notice to ensure availability.
• How far in advance should I schedule my pick-up or delivery?
  We recommend scheduling in advance. Local moves can be arranged online, while long-distance moves can be reserved through Customer Care.
• When should I make my reservation?
  Reserve as early as possible. Even if all details aren’t final, we can hold your preferred spot.
• How much notice should I give before my move?
  For best availability, book your move at least one month ahead, especially if you need specific days or times.
• What’s the best time to schedule my move?
  During off-peak months, schedule 1–2 weeks ahead. In busy seasons (April through September), book 3–4 weeks in advance.
• Which days of the week are best for moving?
  Weekdays, especially Tuesdays or Wednesdays, usually offer lower rates and less traffic.

Call our Customer Support Team anytime at +1 (888) 711-4778. We’re always happy to help.

Cost and Payment

• What’s included in your pricing?
  Rates typically include movers, equipment, furniture protection, disassembly and reassembly, fuel for most locations, and basic insurance.
• How do you charge for local vs. long-distance moves?
  Local moves are billed by time and crew size. Long-distance moves are based on distance and shipment weight.
• Do you charge extra for stairs or elevators?
  For local moves, no extra charge applies. Long-distance moves may include additional fees for obstacles or limited access.
• What forms of payment are accepted?
  We accept Visa, MasterCard, Discover, cash, and cashier’s checks. For long-distance moves paid by credit card, a small surcharge may apply.
• Do I pay before or after delivery?
  Full payment is required before delivery and unloading, as regulated by federal law.
• Should I tip the movers?
  Tipping is optional but appreciated. A 15–20% gratuity is a common guideline.
• Can I get a refund if I cancel?
  Refunds depend on when your cancellation occurs. Please review our cancellation policy or contact our support team for details.

Services and Features

• Do you help with packing?
  Yes, we offer full and partial packing services along with professional packing materials for your convenience.
• Do you disassemble and reassemble furniture?
  Yes. Our team can safely take apart and reassemble your furniture at no extra charge.
• Will the movers place furniture and boxes where I want them?
  Absolutely. Our team will set up your items just the way you prefer in your new home.
• Do you move antiques and artwork?
  Yes. We have experience handling valuable, fragile, and unique items with the utmost care.
• What is a commercial or office move?
  A commercial move involves relocating businesses, offices, or facilities. We provide customized solutions to meet your company’s needs.

We’ll handle every detail so you can relax and focus on settling in.

Storage and Packing

• Do you provide mobile storage units?
  Yes. We offer secure, eco-friendly wooden storage vaults that can be loaded and transported easily.
• How are my items stored?
  Your belongings are stored in individual vaults or designated spaces suitable for their size and type.
• Do you offer business storage solutions?
  Yes. We provide warehouse and inventory control services designed specifically for commercial clients.
• Can you store large or oversized items?
  Of course. Our climate-controlled facility accommodates furniture and other large belongings safely.
• Is your storage facility secure?
  Absolutely. Our facility is highly secure and has safely protected customer property for many years.
• Do you offer wardrobe boxes?
  Yes. Wardrobe boxes are complimentary for local moves and available for purchase with long-distance service.
• Can I order packing supplies from you?
  Yes. Call our team to place an order. Delivery time and cost depend on your location.

All your items are fully insured, and our careful, experienced movers ensure everything stays safe from start to finish.

Moving Day and Logistics

• What time will the movers arrive?
  You’ll receive a call from Customer Service 48 hours before moving day with your confirmed timeframe.
• When will my container arrive?
  An estimated delivery window will be provided via email or your online account the night before service.
• What is a delivery window?
  It’s the estimated range of dates during which your items are scheduled to arrive, depending on distance and move size.
• How many movers will there be?
  Our teams typically include 2 to 8 professionals, depending on the project size.
• What kind of trucks do you use?
  We operate 26-foot biodiesel trucks for both local and long-distance moves, and 18-wheeler trailers for large deliveries.
• Do I need to be home during the move?
  Yes, or you can appoint a trusted representative with Power of Attorney to oversee the move on your behalf.
• How late do movers work?
  Our crews stay until the job is complete unless restricted by building rules or local regulations.
• Can bad weather affect my move?
  Severe weather may impact timing, but our movers are trained to handle most conditions safely and efficiently.

Whatever happens, our dedicated moving team will always get the job done.

Company and Safety

• Are your movers background-checked?
  Yes. Every mover undergoes background checks and extensive training to ensure professionalism and safety.
• How much experience does your company have?
  We have over 10 years of trusted experience in the moving industry.
• Are you a broker or do you use subcontractors?
  No. We are a professional moving company that uses only our own staff and equipment.
• Are your movers employees or temporary workers?
  All movers are permanent, well-trained employees who work exclusively for University Movers.
• What happens if something gets damaged during the move?
  Coverage depends on your selected protection plan—basic liability or optional Full Value Protection for added peace of mind.
• Who should I contact if I have questions after the move?
  Reach out to our Customer Service team using the contact details provided in your moving documents.